Three driver routes, one walking route, sorting and delivering incoming mail and metering outgoing mail are handled by the messenger center. Some outgoing U.S. Mail that is not eligible for a rate reduction is processed at One Capitol Hill; all other outgoing U.S. Mail is delivered by courier to the Central Mail Facility in Johnston. Because of the time-sensitive nature of most of the mail that is processed by these facilities, processing speed is essential.

The Central Messaging Center has a mailing machine and a computer tracking system used for incoming and outgoing certified mail, bar-coded mail and packages, etc. This tracking system has proven to be an invaluable tool to protect the integrity of incoming and outgoing “special delivery” mail.

All outgoing U.S. Mail received from the Central Messaging Center, the Computer Center, various State Departments, Agencies and Colleges is processed by the Central Mail Facility. Some of the largest customers include: the Department of Human Services, the Department of Labor of Training, the Department of Motor Vehicles, the Division of Taxation, Child Support Enforcement, all the State Colleges, the Treasury Department, the Health Department and the many offices in the State House and One Capitol Hill.

At the Central Mail Facility we are also responsible for proper mail piece design to increase the postal savings to the State. We work with the many Agencies/Departments that we service to change the design of their envelopes. In addition to simply metering mail sent to us from various Departments, we insert, fold, tab and even hand insert and hand sort by zip code many individual jobs. We have three high-speed inserters and six high-speed mail processing machines that are capable of metering varying weights of mail on the fly, a necessity for the various types, classes, weights and sizes of mail that we process.

We employ a Mail Management System (MMS) that is connected to each of the machines located in this facility, as well as the mail machines at One Capitol Hill and at the Disaster Recovery Site in Cranston. The MMS facilitates the monthly accounting for the correct cost allocation to the various Departments, Agencies serviced. The MMS tracks approximately 5,000 accounts.

We maintain prepaid postage accounts with the USPS for permit, express, and postage due mail. We also have a few pilot projects with cities and towns underway to enable them to save money. We presently process the City of Cumberland’s quarterly water bills and we serve as a conduit for the City of Cranston’s mail so they can take advantage of our exceptional contract with our barcode vendor.